.ads-claims-wrap{color:var(--ads-claims-text);font-size:15px;line-height:1.55}.ads-claims-wrap *{box-sizing:border-box}.ads-claims-hero{background:var(--ads-claims-soft);border:1px solid var(--ads-claims-border);border-left:5px solid var(--ads-claims-primary);padding:24px;border-radius:12px;margin:0 0 22px}.ads-claims-hero h2{margin:0 0 8px;color:var(--ads-claims-primary);font-size:26px}.ads-claims-hero p{margin:0;color:var(--ads-claims-muted)}.ads-claims-section{background:var(--ads-claims-panel);border:1px solid var(--ads-claims-border);border-radius:12px;padding:20px;margin:0 0 20px}.ads-claims-section h3{margin:0 0 14px;color:var(--ads-claims-primary)}.ads-claims-section h4{margin:18px 0 8px}.ads-claim-row,.ads-order-row{display:flex;justify-content:space-between;align-items:center;gap:16px;border:1px solid var(--ads-claims-border);border-radius:10px;padding:14px;margin-bottom:10px;background:#fff}.ads-claim-row span,.ads-order-row span{color:var(--ads-claims-muted);font-size:13px}.ads-claim-button,.ads-claims-wrap a.ads-claim-button,.ads-claims-wrap button.ads-claim-button,.ads-upload-trigger{display:inline-flex;align-items:center;justify-content:center;background:var(--ads-claims-primary)!important;color:#fff!important;border:1px solid var(--ads-claims-primary)!important;border-radius:var(--ads-claims-radius)!important;padding:10px 16px!important;text-decoration:none!important;font-weight:700;line-height:1.2;cursor:pointer;box-shadow:none!important}.ads-claim-button:hover,.ads-claims-wrap a.ads-claim-button:hover,.ads-claims-wrap button.ads-claim-button:hover,.ads-upload-trigger:hover{background:var(--ads-claims-primary-hover)!important;border-color:var(--ads-claims-primary-hover)!important;color:#fff!important}.ads-claim-form input[type=text],.ads-claim-form select,.ads-claim-form textarea{width:100%;border:1px solid var(--ads-claims-border);border-radius:8px;padding:10px;background:#fff}.ads-claim-items{border:1px solid var(--ads-claims-border);border-radius:10px;padding:14px;margin:12px 0;background:var(--ads-claims-soft)}.ads-claim-items label{display:block;margin:8px 0}.ads-upload-box{border:1px dashed var(--ads-claims-border);background:var(--ads-claims-soft);border-radius:12px;padding:16px;margin:16px 0}.ads-upload-box input[type=file]{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}.ads-file-output{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px;color:var(--ads-claims-muted)}.ads-file-pill{display:inline-flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--ads-claims-border);border-radius:999px;padding:6px 10px;color:var(--ads-claims-text)}.ads-file-remove{appearance:none;border:0;background:var(--ads-claims-primary);color:#fff;border-radius:50%;width:18px;height:18px;line-height:18px;text-align:center;cursor:pointer;padding:0;font-size:13px}.ads-claim-notice{border-radius:10px;padding:12px 14px;margin:0 0 18px}.ads-claim-success{background:#eef8f0;border:1px solid #bfe3c7;color:var(--ads-claims-success)}.ads-note-box{background:var(--ads-claims-soft);border:1px solid var(--ads-claims-border);border-radius:10px;padding:12px}.ads-next-steps{border-left:4px solid var(--ads-claims-primary)}.ads-claim-status{color:var(--ads-claims-primary);font-weight:700}@media(max-width:640px){.ads-claim-row,.ads-order-row{display:block}.ads-claim-row .ads-claim-button,.ads-order-row .ads-claim-button{margin-top:12px;width:100%}.ads-claims-hero{padding:18px}.ads-claims-section{padding:16px}}
.ads-claims-wrap .ads-claim-item-option{display:flex !important;align-items:center;gap:14px;background:#fff;border:1px solid var(--ads-claims-border);border-radius:12px;padding:12px;cursor:pointer;transition:border-color .2s ease,box-shadow .2s ease}.ads-claims-wrap .ads-claim-item-option:hover{border-color:var(--ads-claims-primary);box-shadow:0 3px 10px rgba(0,0,0,.05)}.ads-claims-wrap .ads-claim-item-check{flex:0 0 auto;display:flex;align-items:center;justify-content:center}.ads-claims-wrap .ads-claim-item-check input{width:18px;height:18px}.ads-claims-wrap .ads-claim-item-thumb{flex:0 0 68px;width:68px;height:68px;border-radius:10px;overflow:hidden;border:1px solid var(--ads-claims-border);background:#fff;display:flex;align-items:center;justify-content:center}.ads-claims-wrap .ads-claim-item-thumb img{display:block;width:100%;height:100%;object-fit:contain}.ads-claims-wrap .ads-claim-item-content{display:flex;flex-direction:column;gap:4px;min-width:0}.ads-claims-wrap .ads-claim-item-title{font-weight:700;color:var(--ads-claims-text)}.ads-claims-wrap .ads-claim-item-qty,.ads-claims-wrap .ads-claim-item-meta{font-size:13px;color:var(--ads-claims-muted)}.ads-claims-wrap .ads-customer-affected-items{display:grid;gap:10px}.ads-claims-wrap .ads-customer-affected-item{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--ads-claims-border);border-radius:12px;padding:10px}.ads-claims-wrap .ads-customer-affected-thumb{flex:0 0 58px;width:58px;height:58px;border:1px solid var(--ads-claims-border);border-radius:10px;overflow:hidden;background:#fff;display:flex;align-items:center;justify-content:center}.ads-claims-wrap .ads-customer-affected-thumb img{width:100%;height:100%;object-fit:contain}.ads-claims-wrap .ads-customer-affected-item span,.ads-claims-wrap .ads-customer-affected-item small{display:block;color:var(--ads-claims-muted);font-size:13px}@media(max-width:640px){.ads-claims-wrap .ads-claim-item-option{align-items:flex-start;gap:10px}.ads-claims-wrap .ads-claim-item-thumb{flex-basis:56px;width:56px;height:56px}}
.ads-claims-wrap .ads-customer-coupon-box{border-left:4px solid var(--ads-claims-primary);background:var(--ads-claims-soft)}
.ads-claims-wrap .ads-customer-coupon-code{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:10px 0}
.ads-claims-wrap .ads-customer-coupon-code span{font-weight:700;color:var(--ads-claims-text)}
.ads-claims-wrap .ads-customer-coupon-code code{display:inline-flex;align-items:center;background:#fff;border:1px solid var(--ads-claims-border);border-radius:8px;padding:8px 12px;color:var(--ads-claims-primary);font-weight:800;letter-spacing:.03em;font-size:15px}
.ads-claims-wrap .ads-customer-coupon-amount{margin:8px 0 0;color:var(--ads-claims-muted)}
.ads-claims-wrap .ads-claim-thread{display:grid;gap:12px;margin:12px 0 18px}.ads-claims-wrap .ads-thread-message{border:1px solid var(--ads-claims-border);border-radius:12px;background:#fff;padding:12px}.ads-claims-wrap .ads-thread-admin{border-left:4px solid var(--ads-claims-primary);background:var(--ads-claims-soft)}.ads-claims-wrap .ads-thread-meta{display:flex;gap:10px;align-items:center;justify-content:space-between;color:var(--ads-claims-muted);font-size:13px;margin-bottom:8px}.ads-claims-wrap .ads-thread-meta strong{color:var(--ads-claims-text);font-size:14px}.ads-claims-wrap .ads-thread-body p:last-child{margin-bottom:0}.ads-claims-wrap .ads-claim-reply-box{border-top:1px solid var(--ads-claims-border);margin-top:18px;padding-top:14px}.ads-claims-wrap .ads-file-list{margin-left:18px}.ads-claims-wrap .ads-file-list a{color:var(--ads-claims-primary);font-weight:700}

/* Customer claim detail tidy layout - v2.1.0 */
.ads-claims-wrap .ads-claim-detail-modern{padding:0;overflow:hidden;background:#fff}
.ads-claims-wrap .ads-claim-back{margin:0;padding:14px 18px;border-bottom:1px solid var(--ads-claims-border);background:#fff}
.ads-claims-wrap .ads-claim-back a{color:var(--ads-claims-primary);font-weight:700;text-decoration:none}
.ads-claims-wrap .ads-claim-detail-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:20px 22px;background:linear-gradient(180deg,var(--ads-claims-soft),#fff);border-bottom:1px solid var(--ads-claims-border)}
.ads-claims-wrap .ads-claim-detail-header h3{margin:3px 0 0;color:var(--ads-claims-primary);font-size:22px;line-height:1.2}
.ads-claims-wrap .ads-claim-kicker{display:block;color:var(--ads-claims-muted);font-size:12px;text-transform:uppercase;letter-spacing:.06em;font-weight:800}
.ads-claims-wrap .ads-claim-status-pill{display:inline-flex;align-items:center;border:1px solid var(--ads-claims-border);background:#fff;color:var(--ads-claims-primary);border-radius:999px;padding:8px 12px;font-weight:800;white-space:nowrap}
.ads-claims-wrap .ads-claim-summary-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:18px 22px;border-bottom:1px solid var(--ads-claims-border)}
.ads-claims-wrap .ads-claim-summary-card{border:1px solid var(--ads-claims-border);border-radius:12px;background:var(--ads-claims-soft);padding:12px;min-height:70px}
.ads-claims-wrap .ads-claim-summary-card span{display:block;color:var(--ads-claims-muted);font-size:12px;font-weight:700;margin-bottom:5px}
.ads-claims-wrap .ads-claim-summary-card strong{display:block;color:var(--ads-claims-text);font-size:14px;line-height:1.3}
.ads-claims-wrap .ads-claim-detail-block{padding:18px 22px;border-bottom:1px solid var(--ads-claims-border)}
.ads-claims-wrap .ads-claim-detail-block h4{display:flex;align-items:center;gap:8px;margin:0 0 12px;color:var(--ads-claims-text);font-size:17px}
.ads-claims-wrap .ads-claim-detail-block .ads-note-box{background:#fff;border:1px solid var(--ads-claims-border);border-radius:12px;padding:14px}
.ads-claims-wrap .ads-latest-update-block{background:var(--ads-claims-soft)}
.ads-claims-wrap .ads-update-box{margin-bottom:10px}
.ads-claims-wrap .ads-next-steps{background:#fff;border-left:4px solid var(--ads-claims-primary) !important}
.ads-claims-wrap .ads-next-steps strong{display:block;margin-bottom:6px;color:var(--ads-claims-primary)}
.ads-claims-wrap .ads-customer-original-message{color:var(--ads-claims-text)}
.ads-claims-wrap .ads-customer-affected-items{display:grid;gap:10px}
.ads-claims-wrap .ads-customer-affected-item{display:grid;grid-template-columns:58px 1fr;align-items:center;gap:12px;background:#fff;border:1px solid var(--ads-claims-border);border-radius:12px;padding:10px}
.ads-claims-wrap .ads-customer-affected-item strong{display:block;color:var(--ads-claims-text);font-size:14px;line-height:1.3}
.ads-claims-wrap .ads-customer-affected-item span,.ads-claims-wrap .ads-customer-affected-item small{display:block;color:var(--ads-claims-muted);font-size:12px;margin-top:3px}
.ads-claims-wrap .ads-customer-affected-thumb{width:58px;height:58px;border:1px solid var(--ads-claims-border);border-radius:10px;overflow:hidden;background:#fff;display:flex;align-items:center;justify-content:center}
.ads-claims-wrap .ads-customer-affected-thumb img{width:100%;height:100%;object-fit:contain}
.ads-claims-wrap .ads-evidence-list{display:grid;gap:8px;margin:0;padding:0;list-style:none}
.ads-claims-wrap .ads-evidence-list li{border:1px solid var(--ads-claims-border);border-radius:10px;background:#fff;padding:9px 12px}
.ads-claims-wrap .ads-muted-text{color:var(--ads-claims-muted);font-size:13px;margin:0 0 12px}
.ads-claims-wrap .ads-conversation-block{background:#fff}
.ads-claims-wrap .ads-claim-thread{display:grid;gap:10px;margin:0}
.ads-claims-wrap .ads-thread-message{border:1px solid var(--ads-claims-border);border-radius:12px;background:#fff;padding:12px;max-width:88%}
.ads-claims-wrap .ads-thread-customer{margin-left:auto;background:#fff}
.ads-claims-wrap .ads-thread-admin{margin-right:auto;border-left:4px solid var(--ads-claims-primary);background:var(--ads-claims-soft)}
.ads-claims-wrap .ads-thread-meta{display:flex;gap:10px;align-items:center;justify-content:space-between;color:var(--ads-claims-muted);font-size:12px;margin-bottom:6px}
.ads-claims-wrap .ads-thread-meta strong{color:var(--ads-claims-text);font-size:13px}
.ads-claims-wrap .ads-thread-body p{margin:0 0 8px}
.ads-claims-wrap .ads-thread-body p:last-child{margin-bottom:0}
.ads-claims-wrap .ads-claim-reply-box{background:var(--ads-claims-soft);border-bottom:0}
.ads-claims-wrap .ads-claim-reply-box textarea{min-height:110px;background:#fff}
@media(max-width:900px){.ads-claims-wrap .ads-claim-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:640px){.ads-claims-wrap .ads-claim-detail-header{display:block}.ads-claims-wrap .ads-claim-status-pill{margin-top:12px}.ads-claims-wrap .ads-claim-summary-grid{grid-template-columns:1fr;padding:14px}.ads-claims-wrap .ads-claim-detail-block{padding:16px 14px}.ads-claims-wrap .ads-thread-message{max-width:100%}}