Order within 4h 38m 48s for delivery tomorrow
Free Next Working Day Delivery on All Orders Over £69*
Family run since 1993 — supplying businesses across the UK & Ireland
*Mainland UK parcel deliveries only. Pallet deliveries, machines and large equipment are charged at a flat £40. Regional and international rates apply.
Delivery Information
Order cut-off time: Orders must be placed before 4:30pm Monday–Friday for same-day dispatch. Orders placed after 4:30pm, on weekends, or on bank holidays will be dispatched the next working day.
Mainland UK
DPD & DHL — Next Working Day
Tracked • 1-hour delivery window
Orders under £69£7.50
Orders £69 and overFREE
Saturday delivery£30.00
Yodel — 2 Working Days
Tracked economy service • orders under £69 only
Orders under £69£5.00
Orders £69 and overAutomatically upgraded to DHL
APC Overnight — Next Working Day
Applies to SKUs starting with JAG only
Orders under £69£8.50
Orders £69 and overFREE
Pallets, Machines & Large Equipment
Pallet Delivery — Flat £40
Coffee machines, equipment & bulk orders
Mainland UK, any order value£40.00
Orders £69 and overFree delivery does not apply to pallets
Regional & internationalContact us for a quote
What to Expect on the Day
Please read before your pallet arrives
We’ll always book a tail lift service where the vehicle and access allow.
Delivery is kerbside or to the front of the premises — the driver may not be able to bring the pallet inside.
Someone needs to be on site during the delivery window to receive and sign for the pallet.
Check the pallet for damage before signing, and photograph anything that doesn’t look right.
Which orders go on a pallet? Coffee machines, base units, larger equipment and bulk ingredient orders are sent on a pallet and charged at the flat £40 rate. If you’re not sure whether your order qualifies, give us a call before you order and we’ll confirm.
Regional & International
| Region | Estimated Delivery | Cost |
|---|---|---|
| Republic of Ireland | Next working day / Saturday available | Contact us for a quote |
| Northern Ireland | 2 working days | £25.00 |
| Channel Islands | 2 working days | £30.00 |
| Highlands & Islands — Zone 1 | 1–2 working days | £25.00 |
| Highlands & Islands — Zone 2 | 2–5 working days | £25.00 |
Tracking: Your order will be dispatched via DPD or DHL. You'll receive a text or email with your one-hour delivery window and options to reroute, reschedule, or leave with a neighbour.
JAG products: Items with SKUs starting with JAG are dispatched via APC Overnight and may have different lead times. Contact us for details.
Bank holidays: Next working day delivery is affected around bank holidays. Orders placed the day before a bank holiday will arrive the next available working day.
Need to Make a Return or Claim?
Use our dedicated Returns & Claims Centre to submit your request online. You'll be able to select your order, describe the issue, upload photos, and track the progress of your claim — all in one place.
Go to Returns & Claims Centre →
Returns & Refunds Policy
14-day return window: You have 14 days from the date of receipt to return an item for a refund or exchange. Items must be unused, in their original condition, and in original packaging.
Report any delivery issue within 48 hours: Damaged, faulty, incorrect or missing items, short deliveries and parcels marked as delivered but not received must all be reported to us within 48 hours of the delivery date shown on your tracking. Please check your order as soon as it arrives, even if you don’t plan to use it straight away. Claims raised after 48 hours may not be accepted, as couriers and suppliers will not consider them.
Checking Your Delivery
- Count the boxes against the courier’s label before signing. If any are missing or damaged, note it on the driver’s device or delivery note.
- Open and check the contents within 48 hours. Compare what you’ve received against your order confirmation.
- Photograph any damage to the outer packaging and the products before disposing of anything, and keep the packaging until the claim is resolved.
- Report the problem through the Returns & Claims Centre with your order number, photos and a short description of the issue.
Restocking Fees
Returns that are not the result of a fault or error on our part are subject to a restocking fee deducted from your refund:
| Product Type | Restocking Fee |
|---|---|
| Standard items | 5–10% |
| Pallets | 15–25% |
| Coffee machines & equipment | 10–20% |
| JAG products | 25% |
Non-Returnable Items
- Sale and clearance items — non-returnable and non-refundable
- Non-stock, custom, or special-order items
- Items not in original condition, damaged by the customer, or missing parts
Exchanges
We only process exchanges for items that arrive defective or damaged. Photographic evidence must be provided within 48 hours of receiving the item. Please submit your claim via the Returns & Claims Centre above.
Lost or Missing Parcels
If your tracking shows the parcel as delivered but you haven’t received it, or it hasn’t moved for more than two working days after dispatch, please let us know as soon as possible via the Returns & Claims Centre. Before you get in touch, it’s worth checking with neighbours, reception, a post room or anyone else on site who might have signed for it, and looking for a courier card or any safe-place photo in your tracking updates.
Report missing parcels within 48 hours of the delivery date shown on your tracking, or within 48 hours of the expected delivery date if the tracking hasn’t updated. Couriers only accept claims within a limited window, and we can’t raise one on your behalf once that has passed.
1
We raise a claim with the courier
Once you’ve reported the parcel missing, we open a formal claim with DPD, DHL, Yodel or APC. They will investigate the parcel’s last known location, check the driver’s delivery evidence and search their depots.
2
The courier investigates
This usually takes 5–10 working days, though it can take longer during busy periods. We’ll keep you updated through the Returns & Claims Centre, and we can’t issue a refund or replacement until the courier has responded.
3
You may be asked to sign a declaration
The courier may require a signed letter or form confirming that the goods were not received. We’ll send this to you by email or post if it’s needed. Please complete, sign and return it promptly, as the claim can’t progress without it.
4
Refund or replacement issued
Once the courier confirms the parcel is lost and we’ve received any signed declaration back, we’ll issue a full refund to your original payment method or send a replacement, whichever you prefer. Refunds are processed within 5 working days of the claim being resolved.
Parcel turns up later? If the original parcel is delivered after a refund or replacement has been issued, please let us know so we can arrange collection. If a courier has proof of delivery to the correct address with a signature or photo, we may not be able to accept the claim, so please make sure someone is available to receive orders where possible.
How to Return an Item
1
Submit via the Returns & Claims Centre
Log in to your account and open a return or claim request. Do not send items back without prior authorisation — unauthorised returns may not be accepted.
2
Pack the item securely
Ensure the item is unused, in its original packaging, and safely wrapped for transit. You remain responsible for the item until it arrives with us.
3
Send via a tracked service
Ship to our returns address below and keep your proof of postage. We recommend using a tracked, insured service.
4
Refund issued
Once received and inspected, your refund (minus any applicable restocking fee) will be processed within 5–10 working days to your original payment method.
Returns Address
Allied Drinks Systems Ltd
Unit 28 Hawthorn Road
Eastbourne, East Sussex
BN23 6QA
United Kingdom
Eastbourne, East Sussex
BN23 6QA
United Kingdom
Questions? Contact our team and we'll be happy to help with any delivery or returns query.
