Order within 2h 26m 09s for delivery tomorrow
Free Next Working Day Delivery on All Orders Over £69*
Family run since 1993 — supplying businesses across the UK & Ireland
Delivery Information
Order cut-off time: Orders must be placed before 4:30pm Monday–Friday for same-day dispatch. Orders placed after 4:30pm, on weekends, or on bank holidays will be dispatched the next working day.
Mainland UK
DPD — Next Working Day
Tracked • 1-hour delivery window
Orders under £69£7.50
Orders £69 and overFREE
Saturday delivery£25.00
Yodel — 2 Working Days
Tracked economy service • orders under £69 only
Orders under £69£6.00
Orders £69 and overAutomatically upgraded to DPD
Regional & International
| Region | Estimated Delivery | Cost |
|---|---|---|
| Republic of Ireland | Next working day / Saturday available | Contact us for a quote |
| Northern Ireland | 2 working days | £18.00 |
| Channel Islands | 2 working days | £18.00 |
| Highlands & Islands — Zone 1 | 1–2 working days | £12.00 |
| Highlands & Islands — Zone 2 | 2–5 working days | £15.00 |
Machine & large equipment orders: Machine orders may arrive on a pallet. We will always choose a tail lift delivery service where possible. Please be aware that some couriers may only deliver to the front of the premises and may not be able to bring the pallet inside.
DPD tracking: You'll receive a text or email with your one-hour delivery window and options to reroute, reschedule, or leave with a neighbour.
JAG products: Items with SKUs starting with JAG are dispatched via APC Overnight and may have different lead times. Contact us for details.
Bank holidays: Next working day delivery is affected around bank holidays. Orders placed the day before a bank holiday will arrive the next available working day.
Need to Make a Return or Claim?
Use our dedicated Returns & Claims Centre to submit your request online. You'll be able to select your order, describe the issue, upload photos, and track the progress of your claim — all in one place.
Go to Returns & Claims Centre →
Returns & Refunds Policy
14-day return window: You have 14 days from the date of receipt to return an item for a refund or exchange. Items must be unused, in their original condition, and in original packaging.
Restocking Fees
Returns that are not the result of a fault or error on our part are subject to a restocking fee deducted from your refund:
| Product Type | Restocking Fee |
|---|---|
| Standard items | 5–10% |
| Pallets | 15–25% |
| Coffee machines & equipment | 10–20% |
| JAG products | 25% |
Non-Returnable Items
- Sale and clearance items — non-returnable and non-refundable
- Non-stock, custom, or special-order items
- Items not in original condition, damaged by the customer, or missing parts
Exchanges
We only process exchanges for items that arrive defective or damaged. Photographic evidence must be provided within 48 hours of receiving the item. Please submit your claim via the Returns & Claims Centre above.
How to Return an Item
1
Submit via the Returns & Claims Centre
Log in to your account and open a return or claim request. Do not send items back without prior authorisation — unauthorised returns may not be accepted.
2
Pack the item securely
Ensure the item is unused, in its original packaging, and safely wrapped for transit. You remain responsible for the item until it arrives with us.
3
Send via a tracked service
Ship to our returns address below and keep your proof of postage. We recommend using a tracked, insured service.
4
Refund issued
Once received and inspected, your refund (minus any applicable restocking fee) will be processed within 5–10 working days to your original payment method.
Returns Address
Allied Drinks Systems Ltd
Unit 28 Hawthorn Road
Eastbourne, East Sussex
BN23 6QA
United Kingdom
Eastbourne, East Sussex
BN23 6QA
United Kingdom
Questions? Contact our team and we'll be happy to help with any delivery or returns query.
