Coffee Machine Repairs Sussex | CoffeeSafe Engineers

Sussex is where we are based. Allied Drinks Systems has run out of Eastbourne since 1993, our workshop and parts stock are here, and a good share of our engineers live in the county. We are CoffeeSafe accredited and carry out PSSR boiler inspections alongside routine servicing and breakdown repair.

Machine down in Sussex?

Tell us the make, model and the fault and we will get an engineer to you.

Book a service visit
Call 0800 442299

Water in Sussex is hard — and it decides what goes wrong

Sussex is supplied by South East Water and Southern Water. Hardness across the area runs around 250–300 ppm as calcium carbonate, classed as hard to very hard. That one number drives almost everything about how a commercial machine ages here, which is why we test it on site rather than assume it.

Most of Sussex draws from the chalk of the South Downs. Scale is the single biggest killer of commercial boilers here: it insulates the heating element so the machine works harder for the same temperature, then it takes out the solenoids and the fill probe.

Our workshop and parts stock are in Eastbourne, so Sussex jobs are the ones we can usually turn round fastest — and if a machine has to come off site, it does not travel far.

On hard water in Sussex the bulk of a service visit goes on descaling, the boiler and element, and the fill probe and solenoids that scale takes out first. We specify Brita Purity filtration against your actual throughput rather than fitting the same cartridge everywhere.

The faults we actually see in Sussex

In Sussex the three callouts we get most are scaled boilers on unfiltered machines, group solenoids sticking after a hard-water summer, and steam wands blocked with a mix of scale and milk protein. All three are filtration and cleaning problems rather than mechanical failures, which means all three are preventable.

The Sussex trade we work with

Sussex is our home patch. It runs seaside hospitality with brutal summer peaks and quiet Januaries, a strong independent scene in Brighton and Lewes, farm shops and vineyards across the Downs, and a steady base of office and school sites inland.

Where we cover in Sussex

Eastbourne, Hastings, Bexhill, Brighton and Hove, Lewes, Seaford, Uckfield, Crowborough, Heathfield, Battle, Rye, Newhaven, Burgess Hill, Haywards Heath, East Grinstead, Horsham, Crawley, Worthing, Littlehampton, Bognor Regis and Chichester, and the surrounding area.

Common questions about servicing in Sussex

How often should a machine be serviced in Sussex?
Annually as a minimum, and every six months on anything pulling serious volume. Water moves that: hard water in Sussex means scale management drives the interval.

Do I need a water filter in Sussex?
Yes. At around 250–300 ppm as calcium carbonate an unfiltered machine in Sussex will scale measurably within months, and scale damage is not covered by any manufacturer warranty.

Do you only service machines you supplied?
No — we work on most commercial makes across Sussex regardless of where they came from.

Costs and what is covered

Callout £150 for the first 30 minutes, £195 for non-account customers, PSSR inspection from £230 and maintenance contracts from £550 a year, all excluding VAT and parts. Response is typically 1–5 working days.

The full service breakdown, what a visit includes step by step, PSSR requirements and the brands we cover are all on our main coffee machine servicing page. If you would rather try a fix first, start with 10 common coffee machine problems.